Terms & Condition
1. Acceptance of Terms
1.1 By accessing and using the services provided by Healthcare Monks, you agree to be legally bound by these Terms and Conditions. In these Terms and Conditions, "we," "us," "our," and "Healthcare Monks" refer to Healthcare Monks, a healthcare digital marketing company based in India.
1.2 These Terms and Conditions are an integral part of any agreement with Healthcare Monks entered into by you, whether signed or confirmed by email.
2. Services
2.1 Healthcare Monks provides various services, including but not limited to digital marketing, website optimization, content production, and online advertising services, as detailed in our proposal.
2.2 You agree to use our services in compliance with all applicable laws and regulations and in accordance with these Terms and Conditions.
3. Service Duration, Renewal, and Termination
3.1 Our services are typically renewed on a monthly basis. To terminate our services, a written notice is required at least 30 days before the desired termination date. You may receive a pro-rated invoice for the balance of the 30-day notice period.
3.2 You must adhere to these Terms and Conditions throughout your use of our services. Any conduct that hinders or restricts the use and enjoyment of our services by others is prohibited. You may only use our services for lawful purposes. You are not allowed to post or transmit any unlawful, harmful, threatening, abusive, defamatory, or objectionable material, including material that encourages criminal activities, violates laws, or infringes upon any rights.
3.3 Healthcare Monks may, at its discretion and subject to legal requirements, electronically monitor the services to ensure compliance with these Terms and Conditions. We may disclose content or electronic communications to satisfy legal requirements, operate the services, or protect our rights and the rights of our partners.
3.4 Healthcare Monks reserves the right to prohibit any conduct, communication, or content that it deems harmful to individual users or third-party rights, or in violation of any applicable laws.
3.5 Failure to comply with these Terms and Conditions, which cannot be remedied or constitutes a material breach, may lead to the termination of the agreement and your use of our services at any time. For other breaches, we may terminate the agreement if you do not rectify the breach within 30 days of receiving written notice from us specifying the breach. If we terminate the agreement due to this, you are not obligated to pay a cancellation fee.
4. Specific Services
4.1 We offer a range of specific services, including but not limited to digital advertising management, content uploads to customer websites, website design, and search engine optimization (SEO). Specific terms and conditions for each service are detailed in your proposal and agreement with Healthcare Monks.
5. Project Delays
5.1 In case a client-initiated delay extends to three months, Healthcare Monks reserves the right to place the project on hold. Upon the client's readiness to proceed, a new timeline will be provided, reflecting the workload pending on our end at that time.
5.2 If a client-induced delay extends to six months or more, a scope reassessment and review may be necessary, potentially leading to additional tasks and costs.
5.3 Delays of twelve months initiated by the client may result in the delivery of all work performed up to that point, and the project may be considered complete.
6. Third-Party Plugins, Software & Integrations
6.1 Healthcare Monks is not liable for any recommendations or suggestions regarding third-party plugins, software, or integrations. While we strive to recommend quality resources, we cannot guarantee their functionality or compatibility with client websites.
7. Website Hosting Services
7.1 We warrant that your uptime availability will be at least 99%, subject to certain exceptions. Our hosting terms and conditions are outlined in a separate document.
8. Email Setup
8.1 We provide limited assistance in setting up email addresses via a selected third party. Detailed instructions are provided for email setup on desktop and mobile devices. Additional support or consultation services may be available for an additional fee.
9. Pricing and Billing
9.1 All quoted prices are in Indian Rupees and exclude applicable taxes unless otherwise stated. Tax invoices will be provided upon payment.
9.2 Healthcare Monks reserves the right to change its pricing structure after the first 6 months of the agreement.
9.3 Unpaid fees may lead to the engagement of a debt collector, and associated costs will be recoverable from the client.
10. Warranty Disclaimers and Representations
10.1 We provide services "as-is" and "as-available." We disclaim all warranties, express or implied, and are not responsible for any guaranteed results. Results may vary based on various factors, and we are not liable for any damages, costs, or losses related to search engine actions.
11. Security
11.1 While we take security precautions, there are risks on the internet beyond our control that could result in a breach of security. You waive any claim against Healthcare Monks arising from data loss or security breaches.
12. Liability and Indemnification
12.1 You agree to indemnify and hold Healthcare Monks and its officers, employees, and agents harmless from any loss or liability arising from any breach of your obligations, misuse of services, or infringement of third-party rights.
13. Copyright
13.1 Copyright in our services, including our website, is owned or licensed by us. Use of this material is subject to the conditions prescribed under copyright laws.
14. Use of Intellectual Property
14.1 All intellectual property rights in materials provided by Healthcare Monks remain the property of Healthcare Monks. You must have the right to use any intellectual property you provide for use in our services.
15. Privacy and Confidentiality
15.1 We take care of the information you provide but do not guarantee the security of information. Our privacy and confidentiality practices are detailed in our Privacy Policy.
16. Partner Referral Arrangements
16.1 If you were referred to Healthcare Monks by a third-party reseller, we may share certain information, including your email, name, and products purchased, with these partners for reporting purposes.
17. General Provisions
17.1 Access to our services may be terminated with a 30-day notice. These Terms and Conditions will continue to apply even after termination.
17.2 These Terms and Conditions are governed by the laws of India. Parties submit to the jurisdiction of the Indian courts for any disputes related to these Terms and Conditions.
17.3 All notices, requests, or communications between the parties must be in writing and delivered by courier, pre-paid mail, facsimile, or email.
17.4 For definitions of terms used in these Terms and Conditions, please refer to the relevant section.
